Returns & Exchanges
We want you and your little ones to love your purchase, so we offer a simple 90-day return policy for most items in their original condition. Whether you shopped online or in-store, we are here to ensure your shopping experience is worry-free.
Start Your Return
Locate your order number and zip code to initiate an online return through our interactive portal or bring your items to any local Carter's store.
Prepare Your Package
Place the unwashed and unworn items in their original packaging, ensuring all tags are still attached and the packing slip is included.
Ship or Drop Off
Print your prepaid shipping label and drop the package at any authorized carrier location, or simply hand it to an associate at a retail location for an instant return.
Receive Your Refund
Once we receive and inspect your items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing