Frequently Asked Questions
Everything you need to know about shopping at Carter's
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package by visiting our Order Status page and entering your order number and zip code.
What is your return policy for baby and toddler clothing?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 90 days of purchase with a valid receipt. Items must be in their original condition.
Do you offer international shipping?
Yes, we partner with Borderfree to ship our high-quality children's apparel to over 80 countries worldwide. Shipping costs and delivery times vary by location.
How do I determine the right size for my child?
We provide a comprehensive size chart based on weight and height rather than age alone to ensure the best fit. You can find this guide on every product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Carter's gift cards. We also offer Rewarding Moments credit card options for frequent shoppers.
Are your products safety tested?
Safety is our top priority. All Carter's products undergo rigorous testing to meet or exceed global safety standards, ensuring they are safe for babies and children.